What is the customized support
It is a service offered directly by Manuel Díaz allows you access to any kind of support or course completely customized.
I help you exactly what you want to learn.
What is the availability of use...?
It is the time you have to consume your support hours.
Once consumed that time period the subscription expires and you can not continue using the service.
What is the trial period...?
It is a special promotion so you can check the quality and effectiveness of the service.
Remember that each subscription on trial perios is unique. In other words, de un sólo uso. But it allows you to renew at a more advantageous rate.
Distribution support hours
The minimum support time is half an hour.
You decide how to allocate time. You can apply all at the same time or distribute it regularly over the availability of use of your subscription, which allows you to practice what you have learned.
How do I request my support...?
It is an emergency or not...?
It is an emergency: Less than 12 hours response from your request. From immediately to 12 hours
Write to me through the request form or Skype chat and check my availability. If so, I will establish that time frame can accommodate your request. I will try to be always the smallest.
It is not an emergency: Time response than 12 hours from your request.
Fill in the support request form by adding 2 possible time support options and as soon as possible we will confirm your request by email.
How it works...
It is like a face-to-face but sharing screen that allows us to work in real time. You can see exactly what I am doing on my screen at the time that we treat any content.
What content can I treat
All of those that you consider I can help you... Photography, retouching, design, web, Joomla, SEO...
Or a combination of all of them...
Skype connection quality
The quality of connection is very important for a smooth and uninterrupted communication. We have the maximum connection speed.
Remember that my native language is Spanish and English is fluent but not native.
- 12:00 a 14:00 pm
- 16:00 a 20:00 pm
* Outside business hours requires prior approval and it has extra depending on the number of hours. Consult.
I have an urgent commitment. Are you available...?
Of course. But you understand that you will be subject to a surcharge.
During support schedule. Contact us through the request of support describing briefly what you need and provides a contact number (maximum privacy) so we can call you personally and I will look for the way to solve the problem.
Don't forget to quote in the description field of support request the time available to deal your request.
Support notice times
Time to apply for support notices...:
- Normal support:
- With a minimum of 24 hours notice. It has no surcharge.
- Express support:
- Within the day in course. From immediately to hours later. It has surcharge.
Each transaction can have 2 status...:
- The operations are approved manually. Depending on the time and type of transaction can be immediately or delayed a few hours.
- The subscription is operational.
To add an Extra, while subscription process will display a dropdown menu where you can select the option you wish.
Any other question...?
Don´t hesitate to get in touch with us and we will resolve them delighted.
Make a question